Last updated: March 25, 2026
support@jleclosion.com

At JL Éclosion, we strive to offer quality products. If for any reason you need to make a return, please review the following conditions.

1. GENERAL RETURN CONDITIONS
We accept returns under the following conditions: The request must be made within 20 days of delivery, the product must be unopened, unused, and untampered with, the product must be in its original packaging, the product must be in saleable condition. Opened or used products may be evaluated for a partial refund, depending on their condition.

2. KIT RETURNS
For products sold as a kit: If some products in the kit have been used or opened, the return may be partial; only unused and unopened products will be considered for a refund. All products will be inspected before any refund is approved.

3. RETURN SHIPPING COSTS
The customer is responsible for: Return shipping costs and re-shipping costs if applicable. Original or initial shipping costs are non-refundable.

4. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, you must contact us within 48 hours of delivery. You may request a replacement or a full refund. Photographic evidence and order information may be requested.

5. NON-REFUNDABLE PRODUCTS
The following products are not eligible for a refund: Opened or used products, tampered with products, downloaded digital products, products on special promotion (if applicable), products returned outside the established period. Digital products are non-refundable and are delivered via a download link, and the customer is responsible for saving their files.

6. REACTIONS OR RESULTS
Returns or refunds will not be accepted for: Individual reactions, irritation or sensitivity, lack of results, personal expectations, incorrect use of the product. It is always recommended to perform a sensitivity test before use.

7. CANCELLATIONS
Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled.

8. INCORRECT ADDRESSES OR UNCLAIMED PACKAGES
If a package is sent to an incorrect address provided by the customer, is unclaimed, or is returned to the sender, the customer will be responsible for paying the re-shipping cost. No refunds will be issued for incorrect addresses.

9. REFUND PROCESS
Once the returned product is received: It will be inspected, the customer will be notified if it is approved for a refund, and the refund will be processed. Refund times may vary depending on the payment method.

1. NON-REFUNDABLE PRODUCTS
The following products will not be eligible for a refund: Opened or used auricular pellets, opened body care products, opened or tampered body wraps, opened body oils, used tools, opened accessories, digital products, tampered with products, or products in non-saleable condition.

11. CONTACT FOR RETURNS
To initiate a return, contact us at: Email
support@jleclosion.com
Include: Order number, reason for return, photographs if applicable

Thank you for trusting JL ÉCLOSION