Last updated: March 25, 2026

At JL Éclosion, we strive to process and ship your orders efficiently. Below you will find important information about our processing times, shipping, and responsibilities related to delivery.

1. ORDER PROCESSING.
All orders are processed within 24 to 48 business hours. Orders placed on weekends and holidays will be processed on the next business day. Occasionally, delays may occur due to: high order volume, weather conditions, situations beyond our control.

2. SHIPPING WITHIN THE UNITED STATES.
Orders within the United States are shipped via USPS (United States Postal Service) and their estimated delivery time is between 3 to 7 business days. These times are estimates and may vary due to: weather conditions, carrier delays, situations beyond our control, external or logistical events. JL Éclosion does not guarantee exact delivery times.

3. INTERNATIONAL SHIPPING
We offer international shipping through: UPS, FedEx, DHL. Estimated delivery time is between 10 to 30 business days. International times may vary due to: customs processes, governmental inspections, carrier delays, weather conditions, situations beyond our control. JL Éclosion is not responsible for delays caused by: customs, government authorities, carriers.

4. INTERNATIONAL TAXES AND FEES
International customers are responsible for: taxes, duties, customs fees, import fees, additional costs generated by customs. These charges are not included in the product price or shipping cost. The customer is responsible for paying any charges required by the authorities in their country. If the customer does not pay customs charges and the package is held or returned, no refund is guaranteed.

5. FREE SHIPPING
We offer free shipping within the United States for orders of $100 USD or more. JL Éclosion reserves the right to modify or cancel free shipping promotions at any time. Free shipping only applies when the order total meets the required amount.

6. INCORRECT ADDRESSES
The customer is responsible for providing a correct and complete address. If a package is sent to an incorrect address provided by the customer: The customer will be responsible for the cost of reshipping, shipping costs will not be refunded. The package will be considered correctly delivered if it was sent to the provided address. If the package is returned to the sender, the customer must pay the cost of reshipping.

7. LOST OR DELAYED PACKAGES.
Once the order has been delivered to the carrier, JL Éclosion is not responsible for: lost packages, delays, damages caused by the carrier, delivery delays. If the carrier indicates that the package was delivered, it will be considered correctly delivered. In case of loss, the customer must contact the carrier directly.

8. UNCLAIMED ORDERS.
If a package is unclaimed, rejected, or returned to the sender; the customer will be responsible for: paying the cost of reshipping, and no refund is guaranteed in these cases.

9. CONFIRMATION AND TRACKING.
Once the order has been shipped, the customer will receive: Shipping confirmation and a tracking number. The customer is responsible for monitoring the shipping status.

10. PHYSICAL PRODUCTS
This policy applies to all physical products sold by JL Éclosion, including: Ear beads, wellness kits, tools, body wraps, body oils, accessories, earrings, tools such as gua sha, and others sold by JL Éclosion. Digital products are delivered electronically and do not require physical shipping.

11. CHANGES TO THE SHIPPING POLICY
JL Éclosion reserves the right to modify this Shipping Policy at any time. Changes will take effect once published on the website.

For shipping questions, you can contact us at:

Email:
support@jleclosion.com

Thank you for trusting JL Éclosion